Job Description

Responsibilities:

Follow the implementation plan and achieve daily targets 

Cross-sell the platform to more users through effective engagement with customers and prospects

Develop and maintain good relationship with camp bosses and camp admin teams.

Complete your daily onboarding numbers and update stakeholders

Highlight and escalate critical path items to ensure timely delivery of solutions

Monitor and evaluate user implementation progress at all stages

Report implementation progress to internal and external stake holders

Support with timely resolution of user queries or escalations and help deliver necessary process improvements

Engage and follow-up with users to proactively

Conduct post implementation reviews to obtain user feedback and ensure to capture the voice of the user

Work toward continued improvement of user onboarding experience; and elevate user activation and retention

Required Skills

Previous Solution Delivery/Implementation experience at financial services providers

Familiarity with Android and IOS applications

Strong verbal communication skills

Detail orientated; superior problem solving and organizational and skills; and an ability to ideate, conceptualize, prioritize, and manage multiple projects.

Commercial mindset, focused on driving value for both company and user. Ability to identify opportunities and improve cross-sell

Team player, willing to support others and go the extra mile to achieve optimum outcome