Job Description

Responsibilities:

Contractor Badge Processing

Review contractors pass applications through the Contractor+ portal

Conduct initial checks to ensure all required documents are accurate and complete

Approve, reject, or request additional information as needed

Monitor application submissions and emails continuously, ensuring timely responses based on event requirements

Vehicle Access Pass Management

Review and validate vehicle access pass applications via the system

Ensure all supporting documents meet requirements before approval

Process approvals, rejections, or requests for clarification

Handle email queries and ensure timely communication with stakeholders

Reporting & Data Management

Generate and validate daily, weekly, and monthly reports from backend systems

Contractor access numbers per event

Vehicle movements from Al Warsan holding area

Revenue reports (real-time and periodic)

Prepare PPE sales and monthly revenue reports

Compliance & Inspection

Conduct random inspections within venues to verify contractor passes

Identify misuse or non-compliance and apply necessary penalties/fees

Ensure all access control procedures are followed

Training & System Support

Deliver Contractor+ system training to exhibitors, contractors, and internal teams

Provide guidance on application processes and requirements

Customer Support & Coordination

Act as a point of contact for contractors, exhibitors, and subcontractors

Handle calls and email queries efficiently

Provide accurate information and resolve issues promptly

Required Skills

High School Diploma or equivalent

2–4 years in administration, operations, or accreditation/access control roles

Experience in events, venue operations, or facilities management is preferred

Strong attention to detail and document verification skills

Good communication and customer handling skills

Proficiency in MS Office and system-based processing

Ability to handle high-volume applications under pressure